1. Reception of VIP Guests

• Fulfill the role of a Vinpearl's Guest Ambassador by providing excellent service quality to Guests.
• Support the reception of Guests during their entire stay at the property.
• Other duties as directed by the upper management.

2. Treatment of VIP Guests

• Receive, issue and process information from the Service Center.
• Receive and process service requests from the VIP Guests.
• Response to requests from VIP Guests during their stay, such as changing rooms, generating key cards, receiving visitors, reserving meeting rooms, serving at banquets and providing room service, as well as guiding them in sightseeing.
• Process check-out procedures such as preparing profiles, making reminder calls, extending or shortening stay for VIP Guests.
• Process requests from VIP Guests before, during and after their stay via phone or other points of contact.
• Perform chargeable services.

3. Shared tasks of the department

• Ensure compliance with the VinGroup's general service standards and the specific standards of the Front Office. Propose solutions for improving disadvantages. Always serve Guests with the standards of service excellence while maintaining consistency with the prescribed processes and regulations.
• Take on duties within specified areas as required by your responsibilities and the job position. Collaborate with other related departments for work coordination.
• Host or participate in meetings on daily operations.
• Perform tasks assigned by the upper management regarding collaboration with other departments to deliver the best service quality (support F&B when an event takes place, etc...).

4. Other tasks

• Perform other duties as directed by the upper management.
• Always strictly follow the general regulations of the system.

Job Requirements

• Trình độ học vấn: Tốt nghiệp THPT trở lên
• Tiêu chuẩn ngoại ngữ: Giao tiếp Tiếng Anh thành thạo
• Tiêu chuẩn ngoại hình: Nam từ 1,70m; Nữ từ 1,60m

Other Information

• Salary & Benefit: Negotiable.
• Working time: 48 hours/ week.
• Contract type: Full-time contract.
• Working place: Vinpearl Resort & Spa Ha Long - Reu Island, Bai Chay Ward, Ha Long City, Quang Ninh Province